Owner/Installer Responsibility
Wood floors create a comfortable feeling in any room, generating a natural beauty while adding value to your property at the same time. However, hardwood is a natural material that may reveal imperfections. Kultur pre-finished hardwood floors are manufactured to meet the highest quality standards in the industry, which permit a defect tolerance and grading variance of up to no more than 5%. Defects may be the result of manufacturing or of natural form. Wood grading at Kultur is not dependent on subjective decision-making. Our state-of-the-art mill houses a computer-driven defect removal system, ensuring consistent grading of your floor. Prior to installation, it is the obligation of the installer to ensure that the criteria of the subfloor, listed under the Pre-installation Requirement guide are met. It is the sole responsibility of the owner to approve grade, manufacturing, and finish of product before installation. When the owner is absent at time of installation, this becomes the responsibility of the installer. The Installer must also apply sound judgment before and during installation; planks with obvious defects are to be trimmed and used in concealed places or not used at all. Once completely installed, the floor is considered having been accepted by owner and installer. If an installed plank needs to be replaced at a later date, Kultur's liability is solely limited to the replacement of defective product (flooring materials only and if exceeding the 5% industry accepted norm, which does not include trimming waste allowance). Kultur is not in any case liable for installer's poor judgment, quality of installation, labor or any other installation costs. When ordering hardwood flooring, a recommended 5% should be added to the square footage needed - allowing for any cutting waste that may occur, according to type and place of installation.